What do I get with my ByReply.com account?

That depends on which kind of account you get :-) The best way to compare the different kinds of accounts we offer is probably to look at our comparison table.

What is an autoresponder?

Our autoresponders should really be called multi-responders because they allow your prefomatted messages to be delivered at set times that can be spread out over a full year, as many as 52 for paid accounts. What ByReply.com autoresponders ARE is really your own automated sales force.

People can begin to receive your messages by sending any email to your autoresponder email address OR by signing up for the messages using an online form, which our "form wizzard" will help you create. Each message can be "personalized" for the recipient.  THAT feature alone, which you can use in the message and the subject line, will increase your response rates tremendously.

Can I use my contact's name or other information?

Yes!  This is one of the BEST features of our system. Not only can you use their name, you can include many other individual bits of information sprinkled into your messages. THAT keeps the reader's attention, and if you have their attention, they will be more likely to do what you ask them to do.

But our system does even more!

You can create forms that allow you to get all kinds of information from your contacts so that you can really zero in effectively with your message. You could, for example, send a message only to people in a certain city or state, if your form asks that question. Or, you could send your message to people of a certain income level, or even based on the kind of information they want. This targeting can REALLY jump your response rates.

How does the ad-tracking system work?

This is a really cool feature that other services SHOULD offer, but many do not.  It allows you to create a URL that you can include in your own messages, any advertising you do, even as text links on your web sites, and you will know EXACTLY how many people clicked that link.  Don't let others tell you they offer a good bargain in advertising. Make them prove it by comparing the costs and your results using the free tracking service included with any paid account.

How does the reminder service work?

This is another really cool feature.  We could call this your "virtual secretary" because that is how powerful it is.  You simply tell it a date to remember, include details about the date, and tell the system when to contact you about it. Then forget it.  Our system will automatically remind you just exactly as you requested. This is included with all paid accounts for no extra charge.

Can I alter the messages being sent by autoresponder?

Yes. ANYTIME you need to alter any one or more messages, you simply log into your account, make changes as needed, and save it. Simple. Quick. Easy.

What does it cost to get set up?

We charge ZERO to get started beyond the price of the account itself. 

How can I get people to access my autoresponder?

You will want to put your autoresponder email address in your ezines and ezine advertising. You can create a form for your web page. Be creative. Offer a freebie of some kind if your visitors subscribe to your autoresponder.  You CAN NOT use your autoresponder email address when posting to FFA pages or as the contact email in classified advertising. That will create a huge amount of email that will clog our system, and for the protection of other users your account would be closed.

Is there a limit to the size of my messages?

Yes. The attention span of your reader. :-)

WE do NOT limit the size of your message, but understand you cannot and should not include everything about your service, affiliate program, money-making venture or whatever in ONE message.  Besides with up to 52 follow up messages available with our paid service, there is no need to do that.  The better, tested way to use an autoresponder is send some information, let your contact think about for a day or two and then have the system send more information automatically.

How do I know someone is on my list?

You can see who is on your list anytime by looking in your account online. In fact, you can see how many folks have joined and left your list in the few hours or weeks. You get GREAT detailed information on this anytime you want it.

How do I know someone has joined my list?

You get an email (sent to the email address you gave us when you set up your account) every time someone joins your list.

How do I stop getting these "signup" messages?

You can't.  BUT, what you can and SHOULD do is create a folder in your email program for all these messages to be "filtered" into.  This will give you the proof you need if someone later accuses you of sending SPAM.  You can produce that notification message which proves that the accuser did agree to receive your emails.

How hard is it to "remove" someone from my list?

Not hard at all. If someone wants off your list, they can just use the "unsubscribe" link at the end of every message. We even created a link that AOL users can use.  You can also log in to your account anytime and remove someone yourself.

Is this a hard system to use?

We do not think so. (Didn't you know we would say that? <g>)  The system has question marks beside each of the major functions your account can perform. Read those explanations and you are probably going to be able to do what you need done.  But if you have a problem, and those explanations did not help, you are welcome to contact us for more assistance.

support@ByReply.com?subject=User_Help

How many ads are in the message I send out?

That depends on which account you select.  Free accounts will have ONE ad at the top of messages sent out.  Paid accounts, including our nearly free account with one autoresponder per account will have ZERO ads, except any ads you include as a part of your message.

How do I "import" my list?

You will need to put your list into a comma delimited format. The minimum will be as follows: first name, last name, email address on ONE line.  If you do not have the first and/or last name, you STILL need to have a comma there.  So if you currently have a subscriber John Public with an email address johnpublic@aol.com you will have a line of text that looks like this:

John,Public,johnpublic@aol.com

If you do not have John's first or last name, your line of text will look like this:

,,johnpublic@aol.com

Can my list be any size?

Yes. Although if your list is 20,000 or more, you may want to import it in parts of 20K or so at a time.

I just purchased a safe list of names of opt-in subscribers. Can I import that list and use it to mail my sales messages too?

No. Did you want to buy a bridge I have for sale in Brooklyn. It is safe too. :-)  You should ask for a refund from the list buyer, but if you load that list here, you WILL be accused of SPAM and you WILL have your account terminated.  When you decide whether to add a new contact to your autoresponders, just remember this little phrase:

"If THEY don't commit, you MUST omit."

In other word, UNLESS your contact requests to be on your list adding them is done without their permission and you must omit that contact. (Do not add them.)

I am trying to see if the autoresponder name I want is available, but I get a message that says the program can not access the database.  What is wrong?

There may be a problem with your autoresponder "name" the part you want in front of @ByReply.com.  Our ezine uses secretsforsuccess@ByReply.com (You can subscribe if you want.)  So our "name" is secretsforsuccess. Your autoresponder name can be numbers, or letters, no other characters. You can NOT have hyphens/dashes, but you can have underscores in your name. You should limit your names to 20 characters. So, any of the following would be acceptable:

secretsforsuccess OR secrets_for_success but NOT secrets-for-success.

One of the ByReply.com users has me on their list and I want off, what can I do?

If you are on a list and do not want to be there, we want you off that list as must as you do. What works 99.9% of the time is to use the "unsubscribe" link at the end of every message sent out by the system.  If that does NOT work, you are welcome to FORWARD THE ENTIRE MESSAGE to us at:

webmaster@ByReply.com?subject=REMOVE

and we will get you out of the system.

Why can't you remove me from ALL ByReply.com contact lists at one time?

Great question. So good in fact, that we have asked our programmer to include that feature in the coming upgrade. We do not have that ability yet, but we will.